Sales

Here, we would like to offer information about our sales procedures.

Recently, there have been reports around the UK of renewable energy installers employing sales tactics that, at best, could be described as dubious!
These sales techniques are nothing new and have been around in many industries for years, however as the renewables market is still in its infancy, these companies quickly become known and the result of their exposure is a negative impact on the rest of the industry.

We like to point out to prospective clients that we strongly disassociate ourselves with these types of sales tactics and business management.

Firstly, we do not employ salespeople, we believe that to sell an installation, the salesperson must fully understand both the individual products and the system as a whole. Therefore, we will only employ technical sales staff who can and do install the systems we offer.

To offer the best for our customers, we must offer services that suit the customer and their property, we don't offer a packaged solution that has to suit everyone.
Therefore we will not offer firm quotations on our initial survey visit, we may be able to give indicative costs, but we will always follow up a survey with a written quotation.

This has a number of benefits, firstly if you are not presented with a cost at the time of a survey, you will feel no pressure to go ahead with any work, secondly, if we go away and design a system to suit you, we can be more accurate with our costs and therefore save you money, if we attempted to offer a firm quotation on the spot, the only way we could guarantee that the work would be profitable would be to inflate the quotation to cover all eventualities, where as if we go away and plan the system carefully, this risk is removed and our quotation can then be more accurate.

Lastly, you will have a written quotation that you can study and decide upon in your own time, we will not be sat in front of you waiting for your answer! you can discuss the quotation with your family and friends then make a decision based on your information.

The only way that we can continue to grow using these techniques is by living up to our expectations, we are happily confident in our abilities and our customer service and we know that our customers will be pleased with our work.

A final note about our sales techniques...

We do not employ a marketing team and spend thousands on expensive advertising campaigns, we grow primarily from referrals, with our advertising kept to very basic methods.

If you are a Frenergy customer and are happy with our service (hopefully all are!) please tell others about us, we rely on referrals so that we don't need to use expensive advertising. This is what helps us offer such value in our prices.